From Dalian to Moscow, across eight time zones, we brought the trust earned over three years of online communication. With a sincere commitment to "personal communication and prompt problem solving," we began collaborating with Russian industrial groups. As a long-standing equipment supplier, this trip was less about sales than about visiting the shop floor and listening to their sincere questions: How can we solve the problem of poor tool change efficiency on the production line? How can we ensure compliance with new surface finish requirements for new orders? The technical team adjusted parameters and verified data on-site, examining every issue down to the smallest detail, from machine compatibility to after-sales service.
The client's production director admitted: "A thousand online conversations are nothing compared to a face-to-face meeting. Your professionalism gives us great confidence in deepening our collaboration." By the time we parted, they had already compiled a list of technical projects for the next round—this wasn't just a polite gesture; they genuinely saw us as partners in "joint problem-solving."
As Chinese machine tools enter the global market, our service follows suit. From "Hello" on the screen to "Come see the equipment" on the shop floor, we use the most practical means to make "reliability" an integral part of global industrial cooperation. Our next stop—the next plant in need of "Chinese solutions"—is already approaching.